How to reset your password

1. Enter your SMU email address and click the Binoculars button. 'Send Code' button will appear.
2. Click on the Send Code button. A 5-digit alphanumeric code will be sent to your alternative email address or mobile device.
3. In the verification code box, enter the code you received.
4. Click the Envelop button to verify. After entering the correct verification code, the new password reset option is available.
5. Enter your new password in both text boxes. Note the password complexity requirements to the right.
6. Click Submit Password Reset Form. You will also receive notice via your SMU email account that your password has been changed.

If you encounter any problems during this process, please contact the IT Service Desk for assistance: 510-907-2555.
..